Connect with the Tools You Already Use

Integrate SupportAgent with Slack, Discord, Microsoft Teams, and custom webhooks. Get notified instantly when tickets arrive or status changes.

Slack

Get instant notifications in your Slack channels when tickets arrive or status changes.

9+ event types

Real-time ticket notifications
Status change alerts
Custom channel routing
Rich message formatting
Team collaboration

Discord

Native bot integration plus webhook support for Discord servers.

9+ event types

Email-to-Discord ticket posting
Discord thread-to-email replies
Role-based access control
Automatic user mapping
Seamless conversation sync

Microsoft Teams

Keep your team informed via Teams channels with automatic notifications.

9+ event types

Channel notifications
Ticket updates
Team collaboration
Rich cards
Custom formatting

Custom Webhooks

Connect to any service with custom webhooks and automatic type detection.

9+ event types

Custom webhook URLs
Automatic type detection
Event filtering
Retry logic
Error handling

Discord Bot

Native Discord Bot Integration

Our native Discord bot allows you to manage tickets directly from Discord. Create tickets from Discord channels, reply via threads, and sync conversations between Discord and email seamlessly.

Email-to-Discord ticket posting
Discord thread-to-email replies
Role-based access control
Automatic user mapping
Seamless conversation sync

How It Works

1. Email Arrives

SupportAgent creates a ticket

2. Posted to Discord

Bot creates a thread in your channel

3. Team Replies

Reply in Discord thread

4. Sent to Customer

Bot sends email reply automatically

Available Webhook Events

Subscribe to any of these events to get notified when they occur

ticket.received

ticket.sent

ticket.resolved

ticket.status_changed

ticket.message_added

chat.received

chat.session_created

chat.session_assigned

chat.session_ended

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