Everything you need to deliver exceptional customer support. From smart ticketing to live chat, security to analytics—all in one platform.
Advanced ticket management with automatic routing, priority levels, and SLA tracking.
Advanced ticket management with automatic routing, priority levels, and SLA tracking. This feature helps your team work more efficiently and deliver better customer experiences.
Real-time customer communication with intelligent queue management and auto-assignment.
Real-time customer communication with intelligent queue management and auto-assignment. This feature helps your team work more efficiently and deliver better customer experiences.
Manage multiple brands from one powerful platform with complete isolation.
Manage multiple brands from one powerful platform with complete isolation. This feature helps your team work more efficiently and deliver better customer experiences.
Seamlessly convert emails to tickets and maintain threaded conversations.
Seamlessly convert emails to tickets and maintain threaded conversations. This feature helps your team work more efficiently and deliver better customer experiences.
See who's viewing tickets and chat sessions with live presence indicators.
See who's viewing tickets and chat sessions with live presence indicators. This feature helps your team work more efficiently and deliver better customer experiences.
Role-based access control with granular permissions and brand-level controls.
Role-based access control with granular permissions and brand-level controls. This feature helps your team work more efficiently and deliver better customer experiences.
Connect to Slack, Discord, Teams, and custom webhooks with 9+ event types.
Connect to Slack, Discord, Teams, and custom webhooks with 9+ event types. This feature helps your team work more efficiently and deliver better customer experiences.
Native Discord bot for ticket management directly from Discord.
Native Discord bot for ticket management directly from Discord. This feature helps your team work more efficiently and deliver better customer experiences.
Enterprise-grade 2FA with TOTP support, backup codes, and secure verification.
Enterprise-grade 2FA with TOTP support, backup codes, and secure verification. This feature helps your team work more efficiently and deliver better customer experiences.
Complete action history tracking with filterable, searchable audit logs.
Complete action history tracking with filterable, searchable audit logs. This feature helps your team work more efficiently and deliver better customer experiences.
Verify custom email domains for brand-specific support addresses.
Verify custom email domains for brand-specific support addresses. This feature helps your team work more efficiently and deliver better customer experiences.
Track response times, resolution rates, and CSAT scores with detailed reporting.
Track response times, resolution rates, and CSAT scores with detailed reporting. This feature helps your team work more efficiently and deliver better customer experiences.
Bank-level encryption, rate limiting, and comprehensive security controls.
Bank-level encryption, rate limiting, and comprehensive security controls. This feature helps your team work more efficiently and deliver better customer experiences.
Start your free trial today and experience all these features firsthand.