Everything your team needs to deliver exceptional customer support. Ticketing, live chat, email integration, Discord bot, 2FA security, multi-brand support, and analytics in one beautiful platform.
Our customers are experiencing issues when trying to complete their purchase. The payment gateway returns an error code 500. This is affecting multiple users across different payment methods.
Hi team, I'm currently on the Starter plan and would like to upgrade to Professional. I can't seem to find the upgrade option in my account settings. Could you please guide me through the process?
Powerful tools that help your team work faster and make customers happier
Automatic routing, priority levels, SLA tracking, and custom workflows. Track tickets from new to resolved with real-time status updates and collision detection.
Embedded chat widget with proactive triggers, queue management, auto-assignment, and typing indicators. Real-time messaging with presence tracking.
Manage multiple brands from one platform. Brand-specific ticket isolation, access control, custom email domains, and configurations per brand.
Receive tickets via email, send replies, and maintain threaded conversations. Automatic ticket creation with reply-to linking and email-to-ticket conversion.
See who's viewing each ticket and chat session with live presence indicators. Prevent duplicate responses with multi-user viewing awareness and heartbeat tracking.
Role-based access control with admin, agent, and viewer roles. Brand-level permissions, user invitations, and team member management built-in.
Connect to Slack, Discord, Teams, and custom webhooks. Subscribe to 9+ event types including ticket and chat events with automatic type detection.
Native Discord bot integration for ticket management. Create tickets from Discord, reply via threads, and sync conversations between Discord and email.
Enterprise-grade 2FA with TOTP support, backup codes, and secure verification. Rate-limited endpoints and atomic operations for maximum security.
Complete action history tracking with filterable, searchable audit logs. Monitor user activity, track IP addresses, and maintain compliance with detailed event logs.
Verify custom email domains for brand-specific support addresses. Automated domain verification with DNS record checking and status tracking.
Track response times, resolution rates, and CSAT scores. Filter by status, priority, and brand for detailed performance insights and reporting.
Automatically organize, prioritize, and route tickets to the right team members. AI-powered categorization ensures nothing gets missed.
Hi support team,
We're experiencing a critical issue with our checkout process. Multiple customers are reporting that when they try to complete their purchase, they receive an error message saying "Payment processing failed - Error 500".
This is affecting both credit card and PayPal payments. We've had at least 15 customers report this issue in the last hour, and it's causing significant revenue loss.
Can you please investigate this urgently? Our payment gateway logs show the transactions are being initiated but failing at the final step.
Thanks,
Sarah
Embedded chat widget, mobile apps, and unified inbox. Respond in real-time or async—your choice.
Perfect for agencies and companies with multiple products. Keep tickets isolated by brand while maintaining centralized team management and reporting.
Seamlessly convert emails to tickets and maintain threaded conversations. Customers can reply directly to support emails, and everything stays organized.
Protect your customer data and team accounts with multi-layered security controls. Every action is logged, every endpoint is protected, and every user is verified.
TOTP-based 2FA with backup codes
Complete action history tracking
Protection against brute force attacks
Webhooks for Slack, Discord, Teams, and custom integrations. Get notified instantly when tickets arrive or status changes.
Get ticket notifications in your Slack channels
Native bot integration plus webhook support for Discord servers
Keep your team informed via Teams channels
Subscribe to events: ticket received, sent, resolved, status changed, message added, chat received, session created, session assigned, session ended
Our native Discord bot allows you to manage tickets directly from Discord. Create tickets from Discord channels, reply via threads, and sync conversations between Discord and email seamlessly.
Protect customer data with bank-level encryption, comprehensive audit logs, and role-based access control
Bank-level encryption, rate limiting, and comprehensive security controls
TOTP-based 2FA with backup codes, rate-limited endpoints, and atomic operations
Complete action history with IP tracking, user activity monitoring, and searchable logs
Granular permissions for admin, agent, and viewer roles with brand-level controls
Secure data handling, input sanitization, and XSS prevention
Verify custom email domains with automated DNS checking and status tracking
Protection against brute force attacks with configurable rate limits per endpoint
Comprehensive security audit tools and automated vulnerability scanning
Start free and scale as you grow. No hidden fees, no surprises.
Perfect for small teams getting started
For growing teams that need more power
For large teams with custom needs
All plans include a 14-day free trial. No credit card required.
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